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Reservationist Duties & Salary in United Kingdom
In the United Kingdom, a Reservationist plays a vital role in the hospitality industry, managing reservations and providing exceptional customer service in hotels, resorts, and other accommodation establishments. This role is particularly significant in popular UK cities such as London, Edinburgh, and Manchester, which attract millions of visitors with their rich history, cultural landmarks, and vibrant nightlife.
An exciting fact about being a Reservationist in the UK is the opportunity to work in a country renowned for its iconic attractions such as Buckingham Palace, the Tower of London, and Stonehenge. Reservationists may find themselves working in close proximity to world-class museums, theaters, and historic sites, creating a dynamic work environment.
The main duties of a Reservationist in the UK include managing reservations, responding to guest inquiries, providing accurate information on room availability, rates, and services, and ensuring effective coordination with other departments to deliver exceptional guest experiences. They also handle modifications, cancellations, and address any guest concerns or issues.
Key skills for a Reservationist in the UK include excellent communication and customer service skills, attention to detail, proficiency in English, and familiarity with reservation systems and software. Knowledge of local attractions, the ability to recommend traditional British pubs or provide insights into cultural events such as the Edinburgh Festival or the Notting Hill Carnival can enhance the guest experience.
The expected salary range for a Reservationist in the UK is approximately £18,000 to £25,000 per year, depending on experience and the location of the establishment. The hourly rate typically ranges from £9 to £12.
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